BWD Solar will strive to find a resolution for your complaint as soon as possible. We are dedicated to providing the best quality products and service to you.

However there are times that the complaint needs to be looked at in more detail. We will ensure we provide feedback on the outcome within 21 days of receipt of a written complaint, Some complaints may need more time to resolve, we will ensure that we keep you informed and resolve the complaint within 45 days 

Complaints are taken seriously will be handled by BWD management and recorded on our CRM system 

Contact us first, we are best placed to help you

Please call us or make a written complaint to:

BWD Solar
Call: 0466 746749

If you are not satisfied with the outcome of your complaint, you can refer the complaint to with the relevant Fair Trading or Consumer Affairs office as follows 

Clean Energy Council:
Phone: 03 9929 4100
Address: Level 15, 222 Exhibition Street, Melbourne VIC 3000


Australian Competition & Consumer Commission:
Phone: 1300 302 502
Address: GPO Box 520, Melbourne VIC 3001


Consumer Affairs Victoria:
Phone: 1300 558 181
Address: GPO Box 123, Melbourne VIC 3001